Our Mobile Banking App Is Being Upgraded ON Tuesday JUNE 15, 2021!
We are excited to announce a new mobile experience that includes the following upgrades:
• A modern design and interface
• New security features and settings
• Biometrics for Android & iPhone users (Touch ID and Face ID)
• The same features and functions you use today, but with an updated user experience
NOTE: If you currently use Touch ID or Face ID to login, the first time you open the new app you will have to use your Access ID and Passcode. If you don’t know your Access ID and Passcode, we encourage you to call us to have it reset before June 8th. After your app is updated, you will be able to set up your Touch ID or Face ID again to resume using this convenient and secure way to access your mobile banking. We apologize for any inconvenience.
iPhone users: Once the new app is released, the next time you launch the First Bank of Alabama iPhone app, the new app will automatically replace the old version if you have automatic updates enabled. Otherwise, you will need to go to the Apple App Store to manually update the app. The first time you login to the new app you will also be presented with new Terms & Conditions to review and accept.
Android users: Android users will be required to remove the old application and download the new version from the Google Play Store once it’s available. You will be presented with new Terms & Conditions in order to use the newest Android application. Users who attempt to access the old application will receive an error message.
Commercial Mobile App users: The Commercial Mobile App is being combined with our standard mobile app for a more unified experience. You will be required to remove the old commercial app and download the new combined version from the Apple or Google Play app stores. If you have both apps installed, simply follow the instructions above to update the standard app for your device.
SMS/Text users: The number that you use to send and receive SMS messages will change on June 8th. Due to laws that require users to manually opt-in to receiving text messages from a new number, you will have to re-enroll in the service through online banking. Enrollment in SMS/text banking does not require you to have the mobile app.
Watch your email for more information about the new app and when it will be available for download.
Emails will be sent to the address in the customer’s online banking profile. We encourage you to verify that this address is current. If you need to make changes you may do so by logging into online banking on your computer, click the Welcome Menu and select Change Contact Information.
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