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Our Mobile Banking App Is Being Upgraded!

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Our Mobile Banking App Has Been Upgraded!

We are excited to announce a new mobile experience that includes the following upgrades:

• A modern design and interface

• New security features and settings

• Biometrics for Android & iPhone users

• The same features and functions you use today, but with an updated user experience

 

Important Notes:

NOTE: If you currently use Touch ID or Face ID to login, the first time you open the new app you will have to use your Access ID and Passcode. If you don’t know your Access ID and Passcode, you will need to call us to have it reset. Customer Service is available by calling 256-362-2334 from 8am until 4:30pm, Monday-Thursday and until 5:00pm on Friday. After your app is updated, you will be able to set up your Touch ID or Face ID again to resume using this convenient and secure way to access your mobile banking. We apologize for any inconvenience.

iPhone users: The next time you launch the First Bank of Alabama iPhone app, the new app will automatically replace the old version if you have automatic updates enabled. Otherwise, you will need to go to the Apple App Store to download the app update. Some iPhone users may have to uninstall/reinstall the existing iPhone app in order to begin using the newest app. The first time you login to the new app you will also be presented with new Terms & Conditions to review and accept.

Android users: Android users will be required to remove the old application and download the new version from the Google Play Store. Access the new app here: [URL to be provided by Apiture]. You will be presented with new Terms & Conditions in order to use the newest Android application. Users who attempt to access the old application will receive an error message. 

The Commercial Mobile App has been combined with our standard mobile app for a more unified experience. You will be required to remove the old commercial app and download the new combined version from the Apple or Google Play app stores. If you have both apps installed, please follow the instructions above to update the standard app.

Marketing SMS/Text users: The number that you use to send and receive SMS messages has changed. Due to laws that require users to manually opt-in to receiving text messages, you will have to re-enroll in the service by logging into online banking at www.firstbankal.com. Click the Welcome link at the top of the screen and go to All Services & Settings. Enrollment in SMS/text banking does not require the mobile app

 

 

 

 

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